This course provides a comprehensive, practical understanding of warehouse processes with a focus on efficient order fulfillment. Participants will learn the principles, challenges, and best practices of modern warehouse operations to improve speed, accuracy, and customer satisfaction.
TARGET AUDIENCE:
- Warehouse supervisors
- Inventory and logistics officers
- Supply chain managers
- Operations staff
COURSE DURATION: 8 Modules (Approx. 8-10 hours)
LEARNING OBJECTIVES:
By the end of this course, participants will be able to:
- Explain the fundamental principles of order fulfillment and articulate how they contribute to customer satisfaction and business success.
- Map out and manage the end-to-end order fulfillment cycle, including order receipt, picking, packing, documentation, and dispatch.
- Identify common causes of errors in order picking and implement practical solutions to minimize mistakes and improve order accuracy.
- Apply best practices in the use and management of key documents in order picking to enhance traceability, accountability, and accuracy.
- Select and apply appropriate picking strategies based on order profiles, warehouse size, and available technology to optimize productivity.
- Implement effective inventory control measures such as cycle counting and real-time tracking to maintain stock accuracy and prevent stock outs.
- Adopt quality assurance, safety, and compliance standards to safeguard product integrity and ensure safe warehouse operations.
- Design and optimize warehouse layouts and picking paths to minimize travel distance, improve flow, and enhance order fulfillment speed.
- Measure and track key performance indicators (KPIs) in order fulfillment to identify gaps, improve performance, and drive continuous improvement.
- Apply real-life case-based solutions to common warehouse challenges using strategic thinking and problem-solving skills.
Join-LMS
Join-LMS